FAQ
1-800-514-9989
  • How do I contact a travel consultant?

    • If you need to contact a travel consultant to assist you with your booking or have a question please email us at info@doleris.com or Contact Us
  • How do I cancel my reservation?

    • Due to the fact that all airline tickets are non-refundable, non-changeable and non-cancelable; unfortunately cancellations are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please email us info@doleris.com or submit our contact online form at Contact Us
  • How do I know what restrictions apply to the ticket that I want to buy?

    • Once you have decided on a flight, it is your responsibility to read through the airline rules. WE STRONGLY SUGGEST that you read through all of the restrictions. If the ticket you wish to purchase is restricted, you are entering into a binding contract. Other flights may cost more, but they will allow you more freedom and flexibility if you need to change your travel plans. It is important to consider all consequences before you purchase a cheaper ticket with restrictions.
  • If I live outside of the United States, can I purchase my airline tickets through doleris.com?

    • Due to the fact that all airline tickets are non-refundable, non-changeable and non-cancelable; unfortunately cancellations are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please email us info@doleris.com or submit our contact online form at Contact Us
  • How do I cancel my reservation?

    • Doleris.com can only sell airline tickets by credit card to residents with United States/Canadian/European billing addresses. Keep in mind some countries require transit visas for non-US residents to travel, such as Air Canada and British Airways. Always check with the carrier in advance.
  • How do I book airline tickets?

    • Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.
  • Can I change the name on my ticket?

    • No, names cannot be changed. All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport.
  • Where do I confirm my reservation?

    • After making a reservation, you will receive an email that reconfirms all of your reservation information. All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).
  • What if I typed in the wrong date?

    • If you typed in the wrong date, please go to our Contact Us within 24 hours of purchase and choose the "change reservation" option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new dates you are requesting. There will also be additional fees charged for changing a non-changeable ticket.
  • What if I typed in the wrong name(s)?

    • If you typed in the wrong passenger name, you will need to visit our Contact Us within 24 hours and choose the "change reservation" option from the drop down menu. Please keep in mind that your current fare may not be the same or available for the new times you are requesting. There will also be additional fees charged for changing a non-changeable ticket.
  • How do I contact the airlines with a question?

    • To contact the airlines with a question please visit our Contact Us This page will provide you with the toll free phone numbers for all of the world's major airlines.
  • Why is a flight or fare shown and then not available when I attempt to book it?

    • There may be a delay between when a fare or flight is sold out and when the Airline updates its inventory in the Airline Reservation System (GDS). This is usually caused by the Airlines not updating their availability in a timely manner. We apologize for any confusion, frustration or inconvenience this may cause you. However, please note that GDS availability is the responsibility of the Airlines to update; not the responsibility of the travel site. The travel site simply displays the availability provided by Airlines to the GDS.
  • How fast do we get our airline tickets?

    • If the airline will permit an e-ticket, we will e-mail you an e-ticket confirmation. If the airline will NOT permit an e-ticket, and a paper ticket must be issued, we will send the airline ticket via FedEx to the shipping address you enter in the reservation, the charge will depend on the type of shipping service you request.
  • How do I travel with an e-ticket?

    • If the airline will permit an e-ticket, we will e-mail you an e-ticket confirmation. If the airline will NOT permit an e-ticket, and a paper ticket must be issued, we will send the airline ticket via FedEx to the shipping address you enter in the reservation, the charge will depend on the type of shipping service you request.
  • Can I book a ticket for an unaccompanied minor?

    • Many airlines welcome unaccompanied minors on their flights. To ensure a safe, comfortable, and fun trip for unaccompanied minors, you should call the airline to discuss its policies and services. Here is some basic information: Younger children (typically under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older). Unaccompanied minor service is often mandatory for children traveling alone (approximately ages 5-14), but optional for teenagers (approximately ages 15-17). *Unaccompanied minors are required to purchase an adult fare ticket. The ages depend on which airline they fly. A fee is usually charged at check-in for unaccompanied minor service. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is required. Forgetting this required identification can cause unpleasant delays so make sure you know the airlines expectations. Again, please call the airline prior to purchasing tickets and inquire about their unaccompanied minor services and policies.
  • Why are there different charges on my credit card?

    • Charges to your credit card may appear in the name of the airline involved, one of their service providers or one of our participating consolidators. Processing fees and fare adjustments will be charged by our Travel Support Center (the Customer Service and Ticketing Fulfillment Company) and will appear as a separate charge on your credit card.
  • Why do I have to change airports?

    • Although all change of airport rules are clearly stated prior to any purchase, the passenger may choose to change airports for one or more of the following reasons: 1) switching airports can often lower your total airfare, 2) when certain carriers are combined with others, it may require a change of airports, 3) there are no other flight options available to meet your travel needs (you have to fly with a specific airline out of a specific airport).

      Unfortunately, the airlines do NOT provide transportation or accommodations to the passenger for the inconvenience of switching airports. This cost and inconvenience will be at your expense and you will have to claim your luggage from one airport and re-check it in at the other airport. Your will also need to allow for a minimum of 3 hours to make the airport change, barring there are no delays on your flights.
  • What are the check-in procedures for domestic and international flights?

    • When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase. The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.

      If you're checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it's recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.
  • Is my online purchase guaranteed?

    • All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email. When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via FedEx.. The only time a paper ticket will be issued is if an electronic ticket is not available.
  • What if I have not received my confirmation email?

    • A confirmation email is automatically sent to the email address provided to us at the moment the ticket is issued. The confirmation email is important for several reasons: 1) it serves as a receipt, 2) its is an important form of identification for you to show at check-in and 3) it provides us with an important tool for communicating with you regarding airline schedule changes. If you did not receive your confirmation email, it could be due to: 1) a misspelled/mistyped email address, 2) the email going to a different folder (other than your Inbox), 3) spam blockers preventing the email from reaching you (AOL and EarthLink are notorious for this) or 4) that you have booked your reservation through a different website. Please email us info@doleris.com and with your name and email address and we will re-send your reservation.

Doleris Company

16769 E. Brookport St.
Covina, CA 91722
U.S.A.

Telephone

1-800-514-9989(In the USA)
1-561-488-9986 (International)
*+370-52059620 (Vilnius - LT)
*call during USA EST Time

Fax

1-954-692-8254

Email

tickets@doleris.com